PCOA Webinar Series: Breaking Brain Drain
2022-04-28 13:30 - 14:00 (Australia/Brisbane)
PCOA Webinar Series: Breaking Brain Drain
Date: Thursday 28 April 2022
Time: 1:30 pm to 2:00 pm AEST
Webinar Overview
Even prior to the challenges of the last two years, demands, both personally and professionally, could have a tendency to leave us feeling a little flat or zapped mentally. The rush to remote work made it easy to fill ones calendars with back to back meetings. Add to that an endless increase in ‘priorities’, there’s little wonder people have been feeling a little mind tired. Taking care of ones own mindset has become a priority topic.
In this webinar, Mark will share some tools that will add value to yourselves.

Habits To Hush The Mind
Flipping The Stress Switches! (Problem + Solution Thinking)
Don’t Dumb It Down (Your Mind As A Muscle)
Plugging The Productivity Spillways
Q – Q – MA (A Trilogy For Daily Tranquility)

REGISTER FOR WEBINAR About the Presenter
Mark Carter
Mark Carter is a director, international keynote speaker, trainer and author. He has 25 years’ experience as a global learning and development professional building capabilities for blue chip organisations and SME’s around critical pillars such as culture, leadership, sales, customer experience, innovation and adaptability.
As a former leader and development head for Contiki Holidays across Europe he’s built a career and expertise around people, connection and human behaviour.
Mark has designed and built a bespoke learning management system for SME’s and is a regular mainstream media contributor. His TEDx talk was the movie trailer for his latest book ‘Add Value’.
As a learning professional Mark understands well the importance of embedding messages through content. His new signature style ‘son et lumiere’ keynotes are innovative leading edge! No slides. No clicker. Cinematic pairings (single and three screen stage ready) create a submersed sensory learning experience for his live keynotes. So far he has five unique productions in this range ready for your events. You’ll get a chance to experience this at PCOA22 in Hobart later in the year… meantime, you can get a sense of his infectious enthusiasm and his care for all his audiences.
Mark Carter is sponsored by ICMI Speakers & Entertainers

PCOA Webinar Series: The Future of Hybrid Events
2022-05-26 13:30 - 14:00 (Australia/Brisbane)
PCOA Webinar Series: The Future of Hybrid Events
Date: Thursday 26 May 2022
Time: 1:30 pm to 2:00 pm AEST
Webinar Overview
Matthew and Julius will enlighten the audience about, truly, the future of human interaction. The pandemic has forced us to focus on what we really care about in life, and event planners must cater to these newly realized needs if they are to recreate the success of their past, pre-pandemic events. This is a rare opportunity to tap into the minds of two industry moguls and define your path moving forward.

What do people mean by “hybrid”
What “hybrid” model works the best?
Where are things trending?
Challenges/benefits of going hybrid
Importance of the right tech to enable event profs

REGISTER FOR WEBINAR About the Presenters
Matthew Donegan-Ryan
Matthew has been a pioneering entrepreneur in the event industry since 2005.
He has a widespread history of creating and growing innovative event tech businesses and spurring widespread adoption by meeting professionals.

Julius Solaris
Julius founded EventMB, Showthemes, and most recently, Boldpush.
He is one of the most accomplished people in the industry and has been nominated as the most influential individual in the events industry for several years in a row.

PCOA Webinar Series: Event Contract Law Part 1
2022-06-23 11:00 - 12:00 (Australia/Brisbane)
PCOA Webinar Series: Event Contract Law
Revisiting Force Majeure, postponements, cancellations and conversion to virtual/hybrid
Date: Thursday 23 June 2022
Time: 11:00 am to 12:00 pm AEST
Webinar Overview
Part One of a Two Part Webinar

Since early 2020 our industry has been walloped by multiple intervening forces beyond our control – most notably COVID-19.
Events contracts typically did not contain adequate provisions to deal fairly with these “Force Majeure” events. Contracts did evolve, but inconsistently. The virus also evolved, giving rise to a variety of government responses – lockdowns, bans on meetings, attendance limits for meetings, various protocols for attendance, such as QR codes, mask mandates and social distancing.
COVID-19 was (and may remain) a major driver of conference cancellations and postponements since 2020 – but we should not forget the bushfires, floods, storms and power outages that have also intruded on conference business.
In this session, Renee Bennett from Encanta, PCO Association councillor (WA), an industry-leading PCO, will quiz Matt Crouch, well-known specialist events lawyer, on the concept of force majeure. Matt will then outline what your events contracts should now be saying about such intervening circumstances.

REGISTER FOR WEBINAR About the Presenters
Matt Crouch

Matt Crouch is well-known as the legal expert in the events sector, having specialised for over 35 years in assisting event-participants of all kinds, particularly PCOs, event managers (including many who operate in-house, within associations) venues and others.
Matt practices as a solicitor, teaches event-law and frequently contributes legal columns in events industry publications. You may have seen him at one of his many presentations at events-industry conferences, webinars and professional development sessions.
Matt’s approach is always to speak plainly, to un-pack legal complexity and provide practical solutions

Renee Bennett
Renee Bennett, Managing Director of Encanta Event Management, has been involved in the business events industry for over 20 years.
Based in Perth, Renee started her journey at Congress West as an Event Coordinator, working her way through all the event management career milestones until appointed Director of Events of EECW in 2007. In 2015 she purchased the company along with a business partner and changed the name to Encanta Event Management.
A devoted mother to Grace and Max, she fully understands the continuing challenge of maintaining a busy work and home life, whilst running a national business and managing a varied and large client portfolio. Thankfully, she is ably supported by a wonderful understanding husband.

PCOA Webinar Series: Event Contract Law Part 2
2022-07-21 11:00 - 12:00 (Australia/Brisbane)
PCOA Webinar Series: Event Contract Law – Part 2
Venue Contracts Generally
Date: Thursday 21 July 2022
Time: 11:00 am to 12:00 pm AEST
Webinar Overview
Part Two

Venue hire is usually the single biggest cost and commitment for conference – for both PCOs and their clients. Venue-hire contracts vary enormously from venue to venue – but there is one thing that most have in common: they are usually the most onerous!
In this second part of our Event Contract Law webinar, Renee Bennett from Encanta, PCO Association councillor (WA), an industry-leading PCO, will quiz Matt Crouch, well-known specialist events lawyer, on the traps that venue contracts almost always contain – what clauses to look out for, why they are such a problem for PCOs and their clients and what you may be able to do to create balance and fairness.

REGISTER FOR WEBINAR About the Presenters
Matt Crouch

Matt Crouch is well-known as the legal expert in the events sector, having specialised for over 35 years in assisting event-participants of all kinds, particularly PCOs, event managers (including many who operate in-house, within associations) venues and others.
Matt practices as a solicitor, teaches event-law and frequently contributes legal columns in events industry publications. You may have seen him at one of his many presentations at events-industry conferences, webinars and professional development sessions.
Matt’s approach is always to speak plainly, to un-pack legal complexity and provide practical solutions

Renee Bennett
Renee Bennett, Managing Director of Encanta Event Management, has been involved in the business events industry for over 20 years.
Based in Perth, Renee started her journey at Congress West as an Event Coordinator, working her way through all the event management career milestones until appointed Director of Events of EECW in 2007. In 2015 she purchased the company along with a business partner and changed the name to Encanta Event Management.
A devoted mother to Grace and Max, she fully understands the continuing challenge of maintaining a busy work and home life, whilst running a national business and managing a varied and large client portfolio. Thankfully, she is ably supported by a wonderful understanding husband.

PCOA Webinar Series - New Zealand GST - An update with Asheel Bharos and Maurits van den Berg from Baker Tilly Staples Rodway
2022-08-25 13:30 - 14:00 (Australia/Brisbane)
PCOA Webinar Series: New Zealand GST
Date: Thursday 25 August 2022
Time: 1:30 pm to 2:00 pm AEST
Webinar Overview
In this webinar, Asheel Bharos and Maurits van den Berg will cover the PCO’s role in assisting their clients with their GST obligations in New Zealand. They will cover the situations which give rise to a GST obligation and also how the IRD’s GST Reclaim Service for Non-Resident Businesses can benefit offshore businesses by providing a way to claim back GST on business expenditure incurred in New Zealand.
Helen Bambry from Tourism New Zealand will also provide some insight into the different types of funding and support available for events.

Learn about how a potential GST obligation could arise for your clients in New Zealand
The practical steps a PCO should take to ensure your client is compliant
The practical steps your client should take to ensure they remain compliant
The correct method of applying for a GST Reclaim or submitting a GST return
Learn what scenario’s the legislation is intended to cover
Planning your events to so that they meet the requirements of the legislation
How the logistics of the claim process works including obtaining refunds or paying GST

REGISTER FOR WEBINAR About the Presenters
Asheel Bharos
Associate Director, Business Advisory Services
Baker Tilly Staples Rodway
Asheel is a Chartered Accountant who has over 15 years’ experience providing tax compliance, governance, business advice, audit and technical accounting advice to a range of organisations from sole traders to FTSE 250 listed companies. Asheel is experienced in helping multinational companies expand into New Zealand and has previously led TMF Group’s New Zealand business.
Asheel has assisted a number of Professional Conference Organisers meet their GST obligations in New Zealand providing practical assistance at each step of the process. https://bakertillysr.nz/person/asheel-bharos
Maurits van den Berg
Senior Manager, Taxation Services
Baker Tilly Staples Rodway
Maurits van den Berg is a senior manager (taxation services) at Baker Tilly Staples Rodway. Maurits has extensive experience as a specialist tax consultant. Maurits previously worked in the Office of the Chief Tax Counsel. Maurits is co-author of A Practical Guide to Taxing Property Transactions, involved as co-creator of a tax structuring software product, and has participated in many webinars, industry presentations and across a range of media including television.
Maurits and his partner enjoy regular trips to the Mackenzie Country, sailing in the Gulf and beyond, all with their German Shepherd Margaux.
Helen Bambry
Business Events Manager – Australia
Tourism New Zealand
Helen Bambry joined Tourism New Zealand in 2013. Hailing from Millennium Hotels & Resorts where she led sales for Australia, she previously held a number of operational and sales roles within their New Zealand hotel portfolio. Helen has decades of hospitality and international customer relations experience, including a demonstrated history of delivering countless conferences and incentives in New Zealand.
As Tourism New Zealand’s Business Event Manager, Helen is responsible for increasing the profile of New Zealand as a premier business events destination through strategic partnerships across event agencies, associations, and corporations.

PCOA Webinar Series: Is Insurance still required and relevant for Conferences & Exhibitions?
2022-09-29 13:30 - 14:00 (Australia/Brisbane)
PCOA Webinar Series: Is Insurance still required and relevant for Conferences & Exhibitions?
Date: Thursday 29 September 2022
Time: 1:30 pm to 2:00 pm AEST
Webinar Overview
With the meeting of people back into full swing it is time to refresh on the potential risks associated with running Conference & Exhibitions, how they are managed and what insurances are required and relevant. Our aim of this webinar is to ensure PCO’s / Event Managers have the ability to make educated decisions on the risks and transferring the risk by way of insurance understanding that things were vastly different in the virtual events over the last period.
This webinar will cover:

Back in Business – What is the risk protection?
Self Protection – Is your client aware?
Problem is only a problem once known.
Unforeseen circumstances.
Risk Transfer.
Suppliers / Contractors – They require their own cover.

REGISTER FOR WEBINAR About the Presenter
Jason Holmes
H2 Insurance Solutions
Managing Director
Head of Region – Asia Pacific
Jason Holmes began his insurance career with an international broker back in 1995, and over the last 25+ years he has looked after both commercial and corporate clients along all product lines.
As Head of Region – Asia Pacific and Managing Director at H2 Insurance Solutions, Jason specialises in insurance for the entertainment and conference & exhibition industries. He prides himself on understanding the unique needs of his clients, in order to ensure their specifications are met and expectations are exceeded. Jason is a family man who works hard, plays hard, and is always ready to rock.

PCOA Webinar Series: In Case You Missed It: Event Contract Law Revisited
2022-10-27 13:30 - 15:00 (Australia/Brisbane)
PCOA Webinar Series:
In Case You Missed It:
Event Contract Law Revisited
Revisiting Force Majeure, postponements, cancellations and conversion to virtual/hybrid
Date: Thursday 27 October 2022
Time: 1:30 pm to 3:00 pm AEDT
Webinar Overview
Event Law with Matt Crouch and Renee Bennett, part one of the two-part webinar series will be replayed for the business events community​.
In this webinar, Renee Bennett from Encanta, PCO Association councillor (WA), an industry-leading PCO, quizzes Matt Crouch, well-known specialist events lawyer, on the concept of force majeure.
Matt then outlines what your events contracts should now be saying about such intervening circumstances.
Matt will delve deeper into this topic at PCOA22 during his legal workshop – Your events contracts – Are they worth the paper they are written on?
Now is the time to make sure you are registered for PCOA22 in Hobart. Don’t miss the opportunity to interact with Matt Crouch in-person. REGISTER FOR WEBINAR About the Presenters
Matt Crouch

Matt Crouch is well-known as the legal expert in the events sector, having specialised for over 35 years in assisting event-participants of all kinds, particularly PCOs, event managers (including many who operate in-house, within associations) venues and others.
Matt practices as a solicitor, teaches event-law and frequently contributes legal columns in events industry publications. You may have seen him at one of his many presentations at events-industry conferences, webinars and professional development sessions.
Matt’s approach is always to speak plainly, to un-pack legal complexity and provide practical solutions

Renee Bennett
Renee Bennett, Managing Director of Encanta Event Management, has been involved in the business events industry for over 20 years.
Based in Perth, Renee started her journey at Congress West as an Event Coordinator, working her way through all the event management career milestones until appointed Director of Events of EECW in 2007. In 2015 she purchased the company along with a business partner and changed the name to Encanta Event Management.
A devoted mother to Grace and Max, she fully understands the continuing challenge of maintaining a busy work and home life, whilst running a national business and managing a varied and large client portfolio. Thankfully, she is ably supported by a wonderful understanding husband.

PCOA Webinar Series: Getting the most out of PCOA22
2022-11-24 13:30 - 14:00 (Australia/Sydney)
PCOA Webinar Series:
Getting the most our of PCOA22
Date: Thursday 24 November 2022
Time: 1:30 pm to 2:00 pm AEDT
Webinar Overview
The PCOA is inviting you, as a PCOA22 attendee, exhibitor, speaker and/or sponsor, and others interested in registering for PCOA22, to join us on a complimentary webinar that will assist you with getting the most out of PCOA22.
This webinar will be hosted by our event MC, Lucy Bloom, who is sponsored by ICMI Speakers Bureau.
Lucy will be joined by an informative group of panellists, who will discuss a variety of details that will assist you in your preparation for PCOA22 in Hobart.

Paula Leishman, PCOA councillor TAS, will give an overview of the program content and what you can expect to learn from it.
Renee Elliott, director customer success, EventsAir, will cover some of the app functions, including how to select your agenda and how to make your own agenda and contact exchange.
Leah Muir, Commercial Manager at Business Events Tasmania, will tempt us with ideas on the things we can do during our time in Hobart.

Don’t miss your opportunity to get yourself better prepared for PCOA22!
Everyone who registers will receive a link to view the recording following the webinar

Now is the time to make sure you are registered for PCOA22 in Hobart.

REGISTER FOR WEBINAR

PCOA Webinar Series: Brainstorm like a Pro!
2023-03-23 13:30 - 14:10 (Australia/Sydney)
PCOA Webinar Series:
Brainstorm like a Pro!
Date: Thursday 23 March 2023
Time: 1:30pm to 2:10pm AEDT
Webinar Overview
Every business is just an idea that somehow worked well enough to become a job… but even great ideas have use-by dates which is why businesses need a constant flow of fresh ideas to stay agile, profitable and even relevant.
Whether you realise it or not, you’re in the Idea Business.
So it might be time to flex your creative muscles and those of your clients, suppliers and partners.

Learn the simple but powerful rules for opening up minds.
Explore the Power of Crazy to see the future before anyone else does.
Test drive a few handy tools and techniques to generate more ideas than you’d ever need.
Discover what fires up your creative genie – and what shuts it down.
Learn what to do with an idea once you’ve had one… or hundreds.

With over 30 years’ experience as ‘Mind for Hire’ Jason Clarke is one of the most sought after creative minds in the country, working with corporations, communities and institutions across the country on issues ranging from innovation and leadership to strategic thinking, problem solving and – as you might expect – change.
Jason is sponsored by ICMI Speakers and Entertainers.
REGISTER FOR WEBINAR

PCOA Webinar Series: Will we ever get an airfare bargain again?
2023-04-27 13:30 - 14:00 (Australia/Brisbane)
PCOA Webinar Series:
Will we ever get an airfare bargain again?
Date: Thursday 27 April 2023
Time: 1:30pm to 2:00pm AEST
Webinar Overview
Airfares have been a hot topic lately, especially as airlines record some pretty high profits recently. Will they come down again, to seem like a better bargain? What impact has Bonza had? And how can we – in the event industry – help our destination to grow more air service, to support a better choice of price points to places we want to go, or attract customers to the events we intend to host.

Understand the dynamics in the airline industry today, and what’s shaping their decisions on where they fly tomorrow;
What’s happening to airfares – what can we expect in the months ahead;
How can we work with stakeholders to bring more capacity, flights & seats, to grow our customer volumes and attraction as an event destination;
Which city/state & territory is growing or slowing… how are you performing against your peers?

For nearly 2 decades, Matthew has assisted clients and stakeholders start or add new air service to destinations in markets all over the world. Today, Ailevon Pacific advises clients globally, to understand their aviation challenges & opportunities, and enhance their air service offering or deliver improved strategic outcomes. Matthew is a regular media commentator on aspects relating to the aviation industry, and enjoys tackling the gnarly challenges of unlocking a destinations potential.
REGISTER FOR WEBINAR

PCOA Webinar Series: The Future of AI for the Events Industry - ChatGPT and the 11,038 other AI Apps
2023-05-25 13:30 - 14:30 (Australia/Brisbane)
PCOA Webinar Series:
The Future of AI for the Events Industry – ChatGPT and the 11,038 other AI Apps
Date: Thursday 25 May 2023
Time: 1:30pm to 2:30pm AEST
Webinar Overview
Truly understand the profound quantum leap AI has taken and will take – because we’re just at the start of a profound change to everything you know as normal business. In this truly mind-blowing presentation and hands-on workshop, you will deeply understand the implications AI and AI Apps will have on you – and your business.
“There was the computer, the Internet and the iPhone – now we have AI – all of these have changed business forever.”
– Craig Rispin
What you’ll learn:

The big picture of AI and 11,038 AI Apps
How AI could solve your recruiting/talent problems forever
That you need an AI assistant like mine called Athena
The creative artist inside you that AI will bring out
Really incredible AI apps for marketing, sales, customer service, operations, R&D and many other functions.
Matching your direct reports to AI Apps
Finding AI apps for every step in your customer journey that will amaze your clients

REGISTER FOR WEBINAR

Craig Rispin

Craig Rispin is one of the world’s leading futurists – he is an expert in emerging business, people and technology trends – and how companies can profit from them.
Craig’s keynotes and strategic planning are powered by Artificial Intelligence research of over 1 million data sources – revealing the future of any industry or major topic.
He has over 35 years of experience working where the future has been created – with some of the most innovative organisations in the world.
An award-winning keynote speaker and CEO mentor, he shows his clients how to: Know First, Be First and Profit First.

PCOA Webinar Series: The Future of AI for the Events Industry - ChatGPT and the 11,038 other AI Apps
2023-06-22 13:30 - 14:30 (Australia/Brisbane)
PCOA Webinar Series:
The Future of AI for the Events Industry – ChatGPT and the 11,038 other AI Apps
Date: Thursday 22 June 2023
Time: 1:30pm to 2:30pm AEST
In case you missed it! This informative AI webinar will be replayed for our business events community. Non-members are welcome to register at a cost of $30.00.
Webinar Overview
Truly understand the profound quantum leap AI has taken and will take – because we’re just at the start of a profound change to everything you know as normal business. In this truly mind-blowing presentation and hands-on workshop, you will deeply understand the implications AI and AI Apps will have on you – and your business.
“There was the computer, the Internet and the iPhone – now we have AI – all of these have changed business forever.”
– Craig Rispin
What you’ll learn:

The big picture of AI and 11,038 AI Apps
How AI could solve your recruiting/talent problems forever
That you need an AI assistant like mine called Athena
The creative artist inside you that AI will bring out
Really incredible AI apps for marketing, sales, customer service, operations, R&D and many other functions.
Matching your direct reports to AI Apps
Finding AI apps for every step in your customer journey that will amaze your clients

REGISTER FOR WEBINAR

Craig Rispin

Craig Rispin is one of the world’s leading futurists – he is an expert in emerging business, people and technology trends – and how companies can profit from them.
Craig’s keynotes and strategic planning are powered by Artificial Intelligence research of over 1 million data sources – revealing the future of any industry or major topic.
He has over 35 years of experience working where the future has been created – with some of the most innovative organisations in the world.
An award-winning keynote speaker and CEO mentor, he shows his clients how to: Know First, Be First and Profit First.

PCOA Webinar Series: Power of Synergy
2023-07-20 13:30 - 14:15 (Australia/Brisbane)
PCOA Webinar Series:
Power of Synergy: Unveiling the Cross-Collaboration Secrets behind Cybercon’s Success
Date: Thursday 20 July 2023
Time: 1:30pm to 2:15pm AEST
Join us for, “The Power of Synergy: Unveiling CyberCon’s Cross-Collaboration Secrets,” as we explore the captivating case study of one of Australia’s largest conferences, CyberCon. Discover how three teams, representing key aspects of event management and production, seamlessly merged their expertise to create an unforgettable conference experience.
Hosted by PCOA, this insightful session unravels the story behind CyberCon’s success, shedding light on the remarkable power of teamwork and collective expertise. Our panel of industry experts, Karen Sainsbury, Cornerstone Events, Chris Buckley, Touch Point & Libbie Ray, Connected Event Group will share firsthand experiences and engage in lively discussions.
Key highlights of the webinar:

Unveiling the logistics and meticulous planning involved in orchestrating a mega-sized conference like CyberCon.
Exploring collaboration as the driving force behind the event’s success, showcasing seamless teamwork between the three core teams.
In-depth case study analysis, offering a behind-the-scenes look at unique challenges, innovative strategies, and transformative outcomes.
Live Q&A session with industry experts, enabling direct engagement, insights and advice for your own event endeavours.

Don’t miss this opportunity to unlock the secrets of cross-collaboration and harness the collective power of the events industry. REGISTER FOR WEBINAR

Presenters

PCOA Webinar Series: Tactical Marketing for Business Events
2023-08-24 13:30 - 14:00 (Australia/Brisbane)
PCOA Webinar Series:
‘Tactical Marketing for Business Events: Boost Registrations, Engage Attendees and Leverage AI’
Date: Thursday 24 August 2023
Time: 1:30pm to 2:00pm AEST
In this power-packed 30-minute webinar, Kelly will cover practical tactics to achieve event marketing success that goes beyond just increasing registrations. While getting people in the door is an important part of any event marketing plan. We will also explore the art of engaging your attendees from start to finish. Learn how to create pre-event buzz, deliver memorable on-the-day experiences, and make a lasting impact with post-event marketing.
Additionally, discover how to add AI to your marketing mix. Join us for this impactful webinar and take your event marketing game to the next level. Get ready to supercharge your business events with tactical marketing strategies that work.

Boosting Registrations: Proven strategies to drive more sign-ups for your business events.
Creating Pre-Event Buzz: Engaging registrants leading up to the big day.
Memorable On-The-Day Experiences: Ensuring your event leaves a lasting impression.
Post-Event Marketing: Leveraging your event for continued engagement and growth.
The AI Advantage: Unleashing the potential of Artificial Intelligence in event marketing

REGISTER FOR WEBINAR

Getting the most out of PCOA23
2023-11-09 10:30 - 11:00 (Australia/Sydney)
PCOA Webinar Series: ‘Getting the most out of PCOA23’
Date: Thursday 9 November 2023
Time: 10:30am to 11:00pm AEDT
The PCOA is inviting you, as a PCOA23 attendee, exhibitor, speaker and/or sponsor, and others interested in registering for PCOA23, to join us on a complimentary webinar that will assist you with getting the most out of PCOA23.
This webinar will be hosted by Karen Sainsbury, PCOA Councillor NSW and PCOA23 program lead.
Karen will be joined by an informative group of panellists, who will discuss a variety of details that will assist you in your preparation for PCOA23 in Adelaide.

PCOA23 program committee members, Amanda Burg, ASHM, and Denise Broeren, Think Business Events will give an overview of the program content and what you can expect to learn from it.
Renee Elliott, from EventsAir, will cover some of the app functions, including how to select your agenda and how to make your own agenda and contact exchange.
Jakki Govan, General Manager, Business Events Adelaide, will tempt us with ideas on the things we can do during our time in Adelaide.

Don’t miss your opportunity to get yourself better prepared for PCOA23! REGISTER FOR WEBINAR

PCOA Webinar Series: Are you ready to begin your Reconciliation Action Plan (RAP) journey
2024-04-23 13:30 - 14:30 (Australia/Brisbane)
Tuesday 23rd April 2024 – 1:30pm AEST
This webinar will support you in gaining practical insights and strategies as we uncover the critical steps to creating an effective RAP. Discover how to foster meaningful relationships with First Nations business and communities, promote diversity and inclusion, and contribute to positive social impact.
Whether you’re an individual, organisation, or business, this webinar will empower you to take real steps towards reconciliation and contribute to a more inclusive and equitable society.
During this webinar you will gain:

Practical insights into creating an impactful Reconciliation Action Plan (RAP)
Strategies for fostering meaningful relationships with First Nations businesses and communities, promoting diversity, and facilitating inclusion within the event space and beyond.
Guidance on how to contribute to positive social impact through event planning and marketing efforts, aligning with reconciliation goals.
Empowerment to take tangible steps towards reconciliation and fostering a more inclusive society and environment in business initiatives.

Rebecca Wessels is the founder and CEO of Ochre Dawn Pty Ltd a specialist marketing and branding business. With years of experience in community services and youth work, combined with skills obtained from over a decade working in corporate IT, Rebecca’s unique skill set and background offers a great foundation for creative solutions for clients’ needs.
A descendent of the Stolen Generations from Ngarrindjeri and Peramangk peoples, as well as the City of Salisbury founder, John Harvey, Rebecca is passionate about South Australia, First Nations’ community, storytelling and creative business practices.
Rebecca brings the preservation of language and culture to the forefront of innovative business practices by advocating for respect for ethnicity, diversity and multiculturalism.
Rebecca’s background in working closely with First Nations, new Australians (former refugees) and international students has inspired her to engage the business community in a way that acknowledges and values the contributions of these groups.

Register Now

Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.

2024 - AI Really Delivers
2024-05-20 13:00 - 13:30 (Australia/Brisbane)
Monday 2oth May 2024 – 1:30pm AEST
Join us for an insightful 30-minute webinar, “2024 – AI Really Delivers,” tailored specifically for Professional Conference Organisers. In this session, we’ll explore the transformative impacts and early benefits that organisations have experienced since the introduction of advanced AI tools like ChatGPT and Microsoft CoPilot.
Discover how these AIs are revolutionising customer service, enhancing event personalisation, and streamlining operations, providing a competitive edge in the fast-paced event industry. Gain valuable insights into how you can leverage these technological advancements to redefine the future of your events.
Join us for insights on:

Boosting Sponsorship Opportunities: Uncover how AI can identify and attract more relevant sponsors by analysing data trends and sponsor preferences.
Increasing Delegate Attendance: Learn how AI-driven marketing and personalised communication strategies can significantly enhance delegate recruitment and retention.
Revolutionising Customer Service: Learn how AI tools enhance attendee interaction and satisfaction.
Enhancing Event Personalisation: Discover strategies for using AI to tailor events to individual preferences and needs.
Streamlining Operations: Explore how AI simplifies complex logistical challenges, making event management more efficient.

Craig Rispin
Craig Rispin is one of the world’s leading futurists – he is an expert in emerging business, people and technology trends – and how companies can profit from them.
Craig’s keynotes and strategic planning are powered by Artificial Intelligence research of over 1 million data sources – revealing the future of any industry or major topic.
He has over 35 years of experience working where the future has been created – with some of the most innovative organisations in the world.
An award-winning keynote speaker and CEO mentor, he shows his clients how to: Know First, Be First and Profit First.

Register Now

Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.

The Latest in Event Technology and AV with Libbie Ray from Connected Event Group
2024-06-18 13:00 - 14:00 (Australia/Brisbane)
The Latest in Event Technology and AV with Libbie Ray from Connected Event Group
Tuesday 18th June 2024 – 1:00pm AEST
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
This webinar will delve into the critical role of AV and technology in the events industry. Attendees can look forward to exploring a range of creative tech ideas and the latest technical innovations designed to enhance event experiences. It will also highlight how effective AV solutions can elevate your events, ensuring they are memorable and impactful. This webinar is a must-attend for professionals eager to stay at the forefront of event technology and innovation.
Talking points:

Overview of AV Technology in Events
Importance of AV in creating impactful events
Latest Innovations in Event Technology
Creative Tech Ideas for Events
Enhancing Attendee Experience with AV
Future Trends in Event Technology
Practical Tips for Implementing AV Solutions
Interactive Q&A Session

Libbie Ray
Libbie Ray is the Director of Connected Event Group and the President of the Entrepreneurs Organisation Sydney. Libbie’s 20 years of experience across marketing, events, technology, and broadcast production provides a well-rounded approach to the new world of events. Libbie’s passionate about sharing her knowledge and insights and works with Skills IQ and TAFE to assist in the development of the training and education framework for her sector.
About Connected Event Group
At Connected Event Group we offer innovation and creativity in audio-visual services and event production, employing technical solutions that help people and businesses communicate with each other.
We’ve been translating event technologies for our clients for over two decades specialising in AV equipment and service, technical event production management and broadcasting, across a range of industries. We’re experts in making the impossible possible.
www.connectedeventgroup.com

New unfair terms laws: A big deal for PCOs
2024-08-20 13:30 - 14:30 (Australia/Brisbane)
New unfair terms laws: A big deal for PCOs
Tuesday 20th August 2024 – 1:30pm AEST
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
Join us for an informative webinar as Matt Crouch, Events Law Specialist, discusses the new unfair terms laws with PCOA President Barry Neame.
These new laws widen the application of the “unfair terms” regime throughout Australia. Unfair terms, as defined, will be unenforceable, and even offering them to clients and event participants could lead to significant fines for PCOs.
PCOs need to understand these new rules to avoid claims by clients, sponsors, exhibitors, and delegates that their terms are “unfair” – and to avoid exposure to hefty penalties.
In this webinar, Matt will cover:

When and to which contracts the new laws apply.
What terms could be “unfair.”
The consequences of a term being found to be unfair.
Steps PCOs need to take to adjust their contracts, ensuring they are enforceable and protecting both PCOs and their clients.

Don’t miss out on this opportunity to gain valuable insights and ensure your contracts comply with these important new laws.
About Matt Crouch
Matt Crouch is well-known as the legal expert in the events sector, having specialised for over 40 years in assisting event-participants of all kinds, particularly PCOs, event managers (including many who operate in-house, within associations) venues and others.
Matt practices as a solicitor, teaches event-law and frequently contributes legal columns in events industry publications. You may have seen him at one of his many presentations at events-industry conferences, webinars and professional development sessions.
Matt’s approach is always to speak plainly, to un-pack legal complexity and provide practical solutions.
About Barry Neame
Barry Neame is a Director of Consec – Conference and Event Management and has extensive project management event management experience spanning over 30 years in business.
He has a sound understanding of the logistical issues associated with planning and managing events as well as an understanding of international protocols and has been commended for his sound strategic and organisational planning skills.
Barry is a current board member of the Canberra Convention Bureau and has played a role in contributing to the focus group that advised on a new Convention Centre for Canberra.

WEBINAR: Cyber threats are growing: Best practices PCOs must know
2024-10-08 13:30 - 14:30 (Australia/Brisbane)
WEBINAR: Cyber threats are growing: Best practices PCOs must know
Tuesday 8th October 2024 – 1:30pm AEDT
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
As PCOs consistently rely on digital tools to plan, manage, and execute events, the risk of cyberattacks is rising. From phishing scams targeting sensitive attendee data to ransomware attacks on registration systems, the cyber threat landscape poses significant challenges.
This webinar will highlight the growing cyber risks that PCOs face and share best practices for safeguarding both their operations and client information. Attendees will learn practical cybersecurity measures tailored to the business events industry, helping them protect their reputations and ensure the success of their events.
Join us for insights on …

Why PCOs are vulnerable
Best practices for cybersecurity
Protecting client data
Vendor security
Incident response
Team member training

This webinar will equip PCOs with essential tools and knowledge to strengthen their cybersecurity posture in a rapidly changing digital environment.

Michael Burchell

Director – Australian Information Security Association (AISA)
Michael is a seasoned technology and cybersecurity expert with two decades of experience. His comprehensive skill set encompasses vital cybersecurity practices, including risk management, cybersecurity operations, assurance, and technology architecture.
Michael is recognised for his ability to approach technology, business, and cybersecurity challenges strategically and pragmatically. He holds a Bachelor of Business degree, a CISSP certification, and various other technology certifications, underscoring his technical expertise and commitment to the field.

WEBINAR: AI for Conference Organisers: Avoiding the Traps and Doing It Right
2025-03-12 13:30 - 14:00 (Australia/Sydney)
WEBINAR: AI for Conference Organisers: Avoiding the Traps and Doing It Right
Wednesday 12 March 2025 – 1:30pm AEDT
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
Conference organisers can use AI in many ways to boost productivity, streamline operations, and enhance attendee experiences. But with great power comes great responsibility – and understanding where AI can go wrong is just as important as understanding how it can be used well. Let’s explore how conference organisers around the world are using AI, and especially consider some common traps you should avoid. Learn how to steer clear of common traps, maximise the potential of AI without overstepping, and make smarter, more informed decisions to create more memorable events.
Essential Takeaways from this webinar:
1. Understand the most common mistakes conference organisers make with AI – and how to avoid them.
2. Know what you need to know to use AI tools safely, responsibly and ethically.
3. Discover the right balance between automating tasks and maintaining the personal touch.

Gihan Perera
Gihan Perera is a business futurist, conference speaker, AI researcher, and author who shows you how to be fit for the future in a fast-changing world. For more than 30 years, he has worked with organisations and leaders throughout Australia and the world, helping them to lead in uncertainty and act with clarity and confidence. He was recognised as one of the Top 30 Global Futurists in 2025. He is the author of Disrupted, Disruption By Design, The Future of Leadership, and ten other books. Forbes magazine rated him the #5 social media influencer in the world (and #1 in Australia) in his area of expertise.

Event Management Talent in 2025: Adapting to Trends, Technology, and Workforce Shifts
2025-05-07 13:30 - 14:30 (Australia/Brisbane)
WEBINAR: Event Management Talent In 2025: Adapting To Trends, Technology, And Workforce Shifts
Wednesday, 7th May – 1:30 PM AEST
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
The event management industry is evolving rapidly, driven by technology advancements, shifting workforce expectations, and the increasing demand for more immersive, sustainable, and adaptable events. However, success isn’t just about hiring for skills — understanding human behaviour and generational differences is crucial to building resilient, high-performing teams. This webinar will delve into the psychology behind effective recruitment, explore emerging trends shaping the sector, and unpack the generational nuances influencing today’s workforce dynamics. Whether you’re scaling your event team or future-proofing your current workforce, this session will provide valuable insights into staying competitive in a fast-changing landscape.
Key Takeaways:

Emerging Recruitment Trends: Understand how AI, remote work, and skills-based hiring are reshaping talent acquisition in event management.
Generational Workforce Dynamics: Explore how Baby Boomers, Gen X, Millennials, and Gen Z bring different values, communication styles, and work expectations — and how to leverage these differences for a balanced, effective team.
Challenges in 2025 and Beyond: Unpack the top recruitment challenges, including talent shortages, retention issues, and the growing demand for hybrid skill sets.
Building Future-Ready Teams: Learn actionable strategies for attracting, developing, and retaining adaptable, high-impact event professionals by understanding their behavioural drivers and motivations.
Balancing Culture and Capability: Discover how to ensure the right organisational fit without sacrificing essential skills, innovation potential, or team cohesion across generations.

Dr Anna Blackman
Co-Founder and Director of Talent Insight Solutions
Dr. Anna Blackman is the Co-Founder and Director of Talent Insight Solutions, a company that blends evidence-based practices with expert coaching to enhance recruitment, retention and career development for individuals and teams.
With a PhD in business coaching, she has a strong background in Human Resource Management, Leadership, Organisational Behaviour and Communication. Formerly an Associate Professor of Business at James Cook University, Dr. Blackman also has over a decade of experience managing small businesses.
Dr. Blackman focuses on practical organisational solutions. She holds multiple certifications, including AHRI Certified Practitioner Fellow, and serves as an AHRI Queensland Councillor and Executive Director of the Board for the European Mentoring and Coaching Council – Asia Pacific Region.

AV Essentials for Event Success with Libbie Ray
2025-05-28 13:30 - 14:30 (Australia/Brisbane)
WEBINAR: AV Essentials for Event Success with Libbie Ray
Wednesday, 28th May – 1:30 PM AEST
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
Join Libbie Ray for a condensed version of Connected Event Group’s AV training, tailored especially for PCOA members. This session is designed as an introductory overview for those who haven’t had formal AV training but are looking to upskill, or are new to the events industry.
Libbie will demystify key AV concepts and provide practical tips to help you feel more confident when planning and delivering events. Whether you’re organising a small meeting or a large-scale conference, understanding the basics of AV can save you time, reduce costs, and enhance the overall experience for your attendees. Libbie will share insider tips, real-world examples, and practical advice to help you get the most out of your AV provider and avoid common pitfalls.
What You’ll Learn:

How to confidently interpret AV quotes and identify hidden costs
Key questions to ask your AV provider to ensure smooth delivery
Simple strategies to maximise impact, even on a limited budget

Libbie Ray
Libbie Ray is the Director of Connected Event Group, a full-service technical production company that utilises creative AV solutions to produce innovative and meaningful event experiences. With 20 years of experience across marketing, events, technology, and broadcast production, Libbie brings a well-rounded approach to the new world of events.
Passionate about staying ahead of the curve, Libbie is particularly enthusiastic about the potential of AI to transform the industry and is dedicated to sharing her wealth of knowledge with her sector. She also serves as a Global Learning Ambassador for the Entrepreneurs’ Organisation, further amplifying her impact on the industry.

Smart Menu Planning & Supply Chain Strategy
2025-07-09 01:30 - 14:30 (Australia/Brisbane)
WEBINAR: Smart Menu Planning & Supply Chain Strategy
Wednesday, 9th July – 1:30 PM AEST
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
In this webinar, Rakesh Pillai, Executive Chef, and Marc Singerling, Director of Event Delivery at ICC Sydney, reveal how to design inclusive, trend-driven, and efficient event menus that appeal to diverse audiences.
Discover how to balance dietary, cultural and nutritional requirements while embracing trends such as local sourcing and sustainability. Learn tips for creating memorable experiences through interactive food stations – all without compromising quality at scale.
The session also offers practical insights into the supply chain, including the use of multiple suppliers, site visits and implementing structured evaluation processes to ensure reliability, safety, and consistency.
Key Takeaways:

Create menus that thoughtfully cater to diverse dietary, cultural, and nutritional requirements
Seamlessly incorporate current food trends, sustainable practices, and engaging, interactive elements
Achieve the right balance between culinary creativity, budget management, scalability, and operational efficiency

Marc Singerling, Director of Event Delivery, ICC Sydney
As ICC Sydney Director of Event Delivery, Marc Singerling leads a team of more than 800 culinary and event service professionals. Marc is renowned for establishing a career dedicated to the dynamic world of food and beverage management within the events and hospitality industry, building a wealth of experience at some of Sydney’s most prestigious venues.
For almost a decade, Marc served as a Food and Beverage Services Manager at ICC Sydney Australia’s largest integrated convention, exhibition, and entertainment centre managed by ASM Global. Over the years, Marc’s integral leadership, expansive operational knowledge, commitment to service excellence and meticulous attention to detail has defined his approach to overseeing the planning and execution of food services for a diverse range of events, from large-scale conferences and exhibitions, banquets and meetings to live entertainment performances.
Marc has built a reputation for nurturing the next generation of industry talent and has regularly guided international culinary professionals from the Netherland’s Breda University of Applied Sciences and Hotelschool The Hague through an informative intern program at ICC Sydney. Marc Singerling’s extensive experience in managing large-scale events and complex food and beverage operations makes him a key figure in Sydney’s event management industry.
Rakesh Pillai, Executive Chef, ICC Sydney
A senior culinary professional with 25 years’ industry experience at prominent Australian venues as well as international five star hotels and resorts in United Arab Emirates and India, Rakesh has been a leader within ICC Sydney’s culinary team since the venue’s opening in December 2016. Rakesh is renowned for being a creative and strong contributor to the venue’s award-winning culinary service. As the Executive Chef, Rakesh leads a diverse team of passionate and productive chefs and kitchen professionals. Rakesh proactively strives to understand his client’s needs and he thrives on dedicating time to collaborating with them to achieve their culinary objectives.
As part of his extensive experience, Rakesh has led kitchen brigades at RHR Group, The Star and Hilton Hotel Sydney. Taking up the opportunity to join the ICC Sydney team in 2016, Rakesh was appointed as Chef de Cuisine and later was promoted to the position of Executive Sous Chef—a role he held for eighteen months before stepping up as Acting Executive Chef and later the Executive Chef role that he holds today.
Rakesh believes that seasonal produce should be the hero of every dish and his culinary solutions using local produce are brought to life not only through his own talents but through his effective collaboration and development of his diverse and innovative culinary team.

The Committee Challenge: Strategies for Event Organisers to Lead and Influence
2025-08-13 13:30 - 14:30 (Australia/Brisbane)
WEBINAR: The Committee Challenge: Strategies for Event Organisers to Lead and Influence
Wednesday, 13th August – 1:30 PM AEST
Webinar registration is complimentary to PCOA members and business partners. A small fee of $30.00 per attendee applies to all non-members. Everyone who registers will receive a link to view the recording following the webinar.
Event organisers often find themselves in the middle of competing agendas, slow decisions, and “lowest common denominator” decisions.
Designed for event organisers who work with Boards, committees or multiple stakeholders, this webinar is packed with practical ways to help groups of people surface fresh ideas and make confident decisions.
If you’ve ever found yourself stuck in endless committee meetings, juggling opinions, or waiting on decisions that never come – this one’s for you. Help your clients aim higher, plan smarter and act sooner.
You’ll discover:

Practical strategies to lead conversations even when you don’t have formal power
The best ways to frame your ideas to inspire excitement and consensus
How to get committees aligned and decisions made faster

Rosie Yeo, Strategist
From aviation and infrastructure to pharmaceuticals and finance, Rosie has 25 years’ experience guiding organisations toward bold, impactful planning.
As a facilitator and keynote speaker she makes strategy relatable by cutting through complexity to help people get clear, get confident, and get moving. Her work with associations, business events leaders and organisations across the events supply chain means she understands the challenges and opportunities of our sector.
Rosie is the author of “Go for Bold: How to create powerful strategy in uncertain times.”

The Right Voice for the Right Event: Speaker Selection Made Simple
2025-09-10 12:00 - 13:00 (Australia/Brisbane)
The Right Voice for the Right Event: Speaker Selection Made Simple
This practical and interactive session will share insider tips and tools to help event managers confidently navigate the speaker selection process.
Discover how to identify the right talent for your event, brief them to deliver maximum impact on stage – and learn the pitfalls to avoid along the way.
Hear from Jakki Govan, who has supported a wide range of industry events with talent selection and briefing, and James Begley, MD of Launchd, the new owner of ICMI, who not only leads multiple talent businesses but also brings his own perspective as a professional speaker and workshop facilitator.
You’ll also hear directly from speakers Gus Balbontin, Lauren Parsons and Mick Collis, as they share their own stories about briefings – from the speaker’s side of the stage.
What you’ll learn:

How to clarify client goals and objectives
Choosing the right speaker for the right audience
The key questions to ask your speaker to ensure maximum impact
Crafting an effective speaker brief

Whether sourcing speakers for conferences, workshops or other events, participants will gain practical guidance to streamline the process and elevate the attendee experience.
Jakki Govan
Jakki Govan is a seasoned professional with over two decades of experience in business and tourism. Her career spans across both public and private sectors, where she has represented various national and international venues, placemaking initiatives, and destinations.
Jakki is known for her strategic thinking and innovative approach, consistently delivering solutions that benefit the organisation or client she is working with.
Sponsored by ICMI Speakers & Entertainers
