If you know organizing transportation is something your company has done in the past, one of the best favors you can pay yourself is to be pro-active and start your search for a transportation provider in advance, before you even have a date or event to consider.That way, when the call comes, you’ll be ready!
Finding the Right Provider: Focus on Customer Service
What are some of the most important factors to consider?
I would argue that good service is the key to all successful travel. So you want to focus your search on finding a quality provider, not just any old provider who offers to do the job.
I think we are all familiar as consumers about what service is about. It is being attentive and taking care of requests and doing it in a hospitable way. But it is also fundamentally about being good at your job. In order to provide good customer service, the service part of what you’re offering has to be right for the client. In ground transportation, that means being on time, not getting lost, taking the most efficient route, showing up with clean and well-maintained vehicles and generally making your passengers feel right at home.
In trying to book an event transportation provider when you have no experience, the first thing you should do is canvass your co-workers or perhaps other resources in the company, friends, other vendors or partners and see if they have any experience with transportation companies and what their experiences were. Hopefully you’ll come up with some good leads. If not, no worries, you still have the World Wide Web at your disposal.
So as you start to research companies online, your first line of information is going to be what these companies say about themselves on their site. If they’re on the right track, you should be able to pick up from their literature about their customer service orientation and how they go to great lengths to satisfy the customer. At least, that is what you want to see…more