The Conference Collective Podcast Series 4
Welcome to the ‘The Conference Collective’ Podcast, celebrating the best in innovation and leadership from those who are creating a positive change in the business events industry. A podcast brought to you by the Professional Conference Organisers Association Inc. and hosted by Libbie Ray from Connected Event Group. This podcast provides listeners with behind the scenes access to some of the key innovators in our industry as they share their honest and raw insights. It highlights how collaboration, innovation and resilience are at the core of the events industry and the reasons we have managed to survive through the most challenging time our industry has faced. Get ready to learn more about the brave new world of the business events industry.
This season of ‘The Conference Collective’ Podcast was primarily recorded live at the PCOA24 conference, in Connected Event Group’s portable recording studio. We will be back recording new episodes at PCOA25, so please reach out to The PCOA if you are interested in starring as a guest for next season!
Episode 8
Decoding Human Behaviour: Anthony Laye on Mastering Client Relationships
In this episode, he shares strategies for reading body language, responding to client feedback and ensuring your communication resonates deeply. He emphasises the importance of embodying the words you speak and developing consistent, small habits to improve your communication skills.
About Anthony Laye:
Behaviour Expert, Anthony Laye has an exceptional ability to understand how we think and behave. Through Anthony’s insights, you can elevate your professional communication to stand out, win trust and amplify your influence. Imagine becoming so attuned to your customers’ needs that you can deliver experiences that far exceed their expectations. But there’s more to Anthony than just reading and influencing people. He also shows you how to understand and influence the way you are thinking too, so you can build more self-confidence and awareness.
Anthony’s LinkedIn: https://www.linkedin.com/in/anthonylaye/
Website: https://www.anthonylaye.com/
Thank you to our webinar and podcast partner for 2025 – Connected Event Group