Dispute Resolution Tribunal


The Dispute Resolution Team (DRT) is comprised of team members from various states across Australia and New Zealand.

The DRT elects its own Chairperson who occupies that position for 12 months.

The Chairperson has the casting vote if there are any matters that remain unresolved following mediation.

Matters to be discussed and adjudicated by the DRT include, but are not limited to the following:

  • A complaint lodged by a member or non-member in regards to the fact that a PCO member does not meet the general membership eligibility criteria as displayed on the PCO web site
  • A complaint lodged by a member or non-member in regards to the fact that a PCO member does not meet the specific membership eligibility criteria for a certain membership category as displayed on the PCO web site
  • An appeal lodged by a non-member who has had their general membership application rejected
  • An appeal lodged by a member regarding an unsuccessful Individual Accreditation application
  • An appeal lodged by a member regarding an unsuccessful Company Accreditation application
  • A complaint made by a Client of a PCO member regarding the provision of unsatisfactory services or conduct by that member
  • A complaint made by an Events Industry Supplier or Venue regarding the provision of unsatisfactory services or conduct by a PCO member
  • A complaint made by a PCO member regarding the provision of unsatisfactory services or conduct by an Events Industry Supplier or Venue
Complaints and Appeals
All complaints and appeals need to be in writing and forwarded to the PCO head office before they will be referred to the DRT. All complaints and appeals are confidential during the investigation per

The Chairperson of the DRT is Simon Pryor

Simon has been Chief Executive Officer of the Mathematical Association of Victoria (MAV) for the past ten years, part of a continuing thirty-plus year career in the not-for-profit sector. The MAV has 1,450 members and provides membership benefits to over 10,500 primary and secondary school teachers and mathematics educators at the technical education and university level. Simon made a return to education after a career as a program evaluator, manager of the Victorian Branch of the MIAA (now MEA), and over a decade as a professional in local and regional economic development. A committed professional, he has served as a volunteer director of a peak body in the association sector for four years and, as a result, served until earlier this year as the inaugural President of the Australasian Society of Association Executives (AuSAE), formed from Associations New Zealand Incorporated and the previous AuSAE. Through AuSAE he has focussed on the promotion of professional standards for association managers. He is on the Board of the NFP responsible for the celebrated Brunswick Music Festival and has served as Mayor of this local city. He takes pride in his past as Chairman of Mountain Goat Brewery and as a Melbourne tram conductor.