Workshop 6 - Achieving the Ultimate People´s Business - Successful customer service through knowledge of human behaviour
Presented by Stephen Dale – Owner/Manager, Goal Drivers
As we enter the age of robotics, AI and digital communication, business owners must remember that despite the impact of IT, we will always be in ‘The People’s Business’. It is people who purchase our products or services, work alongside us, determine our success and provide us with a sense of identity, fulfillment and self-worth.
But, how do we communicate effectively with each other when we are surrounded with such diversity, and others seem to live by a different ‘set of rules?’
Today, Stephen will share the common denominators of all human behaviour and provide practical and relevant solutions that will multiply your level of influence.
Stephen has faced extreme obstacles both in life and business, and been forced to make difficult decisions. These experiences have helped him develop practical and relevant systems in communication, mental toughness, business resilience, goal achievement and leadership. Since 2002, Stephen has worked with over 100,000 business owners, corporate managers, community leaders, sales teams, schools, elite sporting groups and todays’ youth. He currently lives with his wife Allison in Brisbane’s Moreton Bay area.