Achieving the Ultimate People´s Business - Successful customer service through knowledge of human behaviour
Presented by Stephen Dale – Owner/Manager, Goal Drivers
As we enter the age of robotics, AI and digital communication, business owners must remember that despite the impact of IT, we will always in “”The People’s Business.”” It is People who purchase our products or services, work alongside us, determine our success and provide us with a sense of identity, fulfilment and self-worth.
But, how do we communicate effectively with each other when we are surrounded with such diversity, and others seem to live by a different ‘set of rules?’
Today, Stephen will share the common denominators of all human behaviour and provide practical and relevant solutions that will multiply your level of influence.